Bank of America can not be trusted

I hope this blog finds you having a great day.

This rant is about how Bank of America totally messed over a good customer.

Some background information:

I have worked hard for 30+ years to maintain a great credit rating.

Back in 2006 I was married and had 2 mortgages with BoA.
1) The home my wife and I had
2) Some property in a small Texas town North of Austin.

In 2007 I went through a divorce where my ex received the house and I the property. The only problem was that I had to stay on the house (joint) mortgage.

I bought another house after divorce which gave me 3 mortgages with BoA.

Now to the rant.

My ex filed for bankruptcy in Dec 2009.

Unknown to me, BoA locked me out of all 3 mortgages (the joint and both personal) in response to my ex filing for bankruptcy.

They never contacted me, they never told me what was happening and after numerous contact, Boa finial said, "Well it is due to your bankruptcy". Me -> "What are you talking about?", BoA -> "We can't talk to you, you need to hire a lawyer and have then contact us", me -> "What?"

After several months of fighting with them I finally got access to my 2 personal accounts.

Fast forward to 2 weeks ago:

I decided to payoff the property and refinance my home. BoA came back and said "You have bad credit and we can not refinance your home", me -> "What the hell are you talking about?", BoA, "well your bankruptcy is lowering your credit score".

I pulled all 3 credit report. I was horrified to find that BoA had reported my ex's bankruptcy on my credit report.

But what was even worse then that, is the joint account showed in good standings, they had files it against my 2 personal mortgages effectively ruining my credit rating.

When I contacted them about this, BoA stated that they had done nothing, that the credit agencies must have picked it up through the bankruptcy court.

Hmmm, lets look at this statement. First of all, I did not file for bankruptcy, second, the ex's bankruptcy only stated the joint account which she is not even seeking relief from.

So how did the credit agencies tie all of that to me and to the 2 personal mortgages?

Answer is easy, BoA.

I have stated the process to correct all of this, but that will take 30+ days.

The reform laws on law suites leaves me with little to no recourse for this negligent act of BoA.

This bank is too big, and does not really care about its middle level customers nor do they care about the damages they cause.

I have contacted all my US and State reps and the White House hoping to get something enacted that might protect us from this type of negligence going forward, but I am not too hopeful.

Until companies like BoA feel pain ($$$$) for making these types of mistakes, they really have no reason to change their procedures to ensure they do not mess over good customers.

If your thinking of doing business with BoA, beware it could turnout to be a bad thing with no fault of your own.

Best wishes to all,
/Jonathan